Booking Policies

We require 48 hours notice for online cancellations or rescheduling. Failure to do so will result in a 50 percent charge of services booked.

Privacy Policy

All purchases of gift certificates are for Downtown location only. All gift certificates and online products are final sale. We require 48 hours notice of any cancellations or rescheduling of any online appointments. Failure to do so will result in a 50 percent charge of the booked services.


Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.


Other Policies

CapelloDowntown.com (716) 852-5600